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KMID : 1023720150690010239
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Journal of Welfare for the Aged
2015 Volume.69 No. 1 p.239 ~ p.269
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Development of Performance Measurement Model Nursing Homes
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이원주:Lee Won-Ju
지은구:Ji Eun-Gu
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Abstract
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A performance measurement model that could warrant the responsibility of senior nursing homes is needed. This study has analyzed the strengths and weakness of the Talbot model, the Ji Eun-Gu model, and the EFQM model in order to develop a performance measurement model, and succeeded in developing the PMM model, which includes 9 performance measurement subjects according to a total of 3 perspectives. To develop the questions for each subjects of senior nursing homes, a total of 74 questions were selected by setting preliminary indexes. The results from the confidence validation of the model show that the Cronbach’s α, and CR value, which secures both confidence and validity. The validated PMM for senior nursing homes has been finalized with 31 questions in three perspectives and 9 subjects. The finalized model has been analyzed for relative importance through AHP analysis. Order of priorities according to perspective are 46% for Product P, 41% for Process P, and 13% for Value P according to the results of analysis on the converted values of relative weighted values. As seen above, the PMM for senior nursing homes developed in this study has made a final confirmation on goodness of model fitness, confidence, validity and relative importance analysis according to components, which empirically confirms its applicability as a PMM that could validate the multi-dimensionality of senior nursing homes.
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KEYWORD
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Nursing Homes, performance measurement model, analytic hierarchy process
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